Política de envío

Order processing
Orders are prepared within 1 to 3 business days after payment is confirmed. Orders are not processed or shipped on weekends or holidays.

Delivery times
Our products ship from our international warehouse. Estimated delivery time is 7 to 15 business days after processing, depending on the destination country and area. These times are estimates and may vary due to peak seasons, customs procedures or circumstances beyond our control.

Shipping costs
The shipping cost, or whether your order qualifies for free shipping, is shown in the cart before checkout.

Tracking number
Once your order ships, you will receive an email with your tracking number so you can follow it at any time. Tracking may take 2 to 5 days to show movement.

Customs and taxes
For international orders, your country’s customs office may charge import taxes or duties. These charges are not included in the price and are the customer’s responsibility.

Shipping address
Please make sure your address is complete and correct before checkout. If you need to correct it, contact us as soon as possible; we can only change it if the order has not shipped yet. We are not responsible for orders delivered to an incorrect address provided by the customer.

Delayed, lost or damaged packages
If your order has not arrived 25 business days after shipping, or if it arrived damaged, contact us and we will resolve it with a replacement or refund.

Contact
Email: hello.plushrush@outlook.com
Phone: +52 33 1047 8879